Delivery and Payment Policy

【Payment Method】

Payme/Apple Pay/Google Pay/Credit Card/Paypal/Alipay

【Delivery Time】

- Products will be shipped within 3-7 working days(working days means Monday to Friday) after the order is confirmed normally.

- Delivery time will be affected by weekends and public holidays.(Shipments cannot be arranged in weekends and public holidays)

- During discount and free shipping periods, holidays or bad weather, orders may take more time to process.

- If you need to change the delivery address/telephone number/schedule delivery time, etc., after the payment of order is completed, please contact SF Express to change it.

SF Express Customer appreciation Service Hotline:

Hong Kong: (+852) 2730 0273 Macau: (+853) 2873 7373

【Delivery Fee(charge by weight)】

＊free delivery means the total amount of the order is over $800 after used store credits, coupons, other discounts

【Shopping Notice】

(Regulations for Cancellation of Orders)

- Because the warehouse will arrange the order next day immediately, if you need to cancel the order, please contact the official website customer service center before 8am of next day to cancel. (※Cancel orders can only be applied in the official website customer service center)

- Orders after 8am cannot be cancelled ＊

(Example: Order on April 1, you can apply for cancellation before 8 a.m. on April 2, or apply before 8 a.m. on the following working day if it is a holiday)

(Regulations for Delivery)

- SF Express may have additional service charges for any changes on shipping method or delivery address after ordering.
- Please provide correct recipient phone number and delivery addresses. Any shipments invalid due to incorrect information, SF Express may have additional service charges.
- Please confirm product options and numbers before order, upon successful payment, you will not be able to have any changes on option/addition/combined order.
- If the customer refuses to receive the order after the order is shipped, the extra cost and shipping fee will be deducted from the payment.

(Regulations for Free Gifts)

- The free gifts in the order cannot be changed, random gifts will be randomly arranged for delivery. 

(Service Fee of SF Express)

SF Retention Service Fee will be applied for late pick up at SF Business Stations, SF Stores or EF Lockers to ensure quality service and efficiency.

1. Pick up at SF Business Stations or SF Stores

For parcels collected at SF Business Stations or SF Stores but failed to pick them up within the first 2 days* of the SMS / SFHK APP pickup notification, will be charged for SF Retention Service Fee for every 1 day*. The cost will be accumulated every day.

*The number of day(s) is/ are calculated from Monday to Saturday. Sundays and public holidays are excluded.

2. Pick up at EF Lockers

For parcel collected from EF Locker^ after the first 24 hours upon the system initiating parcel collection SMS message/ SFHK APP notification, an accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.

Click here for more details:

https://htm.sf-express.com/hk/en/products_services/Express_Services/Value_added_Services/SF_Retention_Service/